From administrators to leaders..
With Malaysia Airlines in for another restructuring, this paragraph from Idris Jala’s now popular (and then successful) MAS BTP1 is still valid today for most airlines..
We do not want ‘administrators’ to take up leadership positions. We want only
leaders who deliver breakthrough performance such as turning around an
unprofitable route, substantially increasing yield, dramatically improving on-time
performance, or significantly improving fuel efficiency. There could be these types
of leaders at every level of MAS today, and we will create more room for this
exceptional talent to step-up and deliver breakthrough results—regardless of their
seniority, education or background.